Customer Service

About this pool

When something goes wrong with an order, you are the whole company as far as that customer is concerned. The job is not to reply politely and pass it along. The job is to make the problem go away, and to make the person feel taken care of while it happens.

What You'd Own

• Answer chats across WhatsApp, live chat, and Telegram
• Solve the order problem itself, not just respond to it
• Escalate early when something smells wrong, instead of hoping it resolves
• Leave notes so the next person does not start from zero

What We Look For

• Patient with people, impatient with unsolved problems
• Types fast and reads carefully - most mistakes here start with skimming
• Available for shifts, weekends included
• Warm Bahasa Indonesia, English that gets the job done

Benefits

• 100% remote, work from anywhere
• Flexible hours - we measure output, not clock-in
• Real ownership from day one, no waiting in line
• Room to grow into whatever you keep proving you are good at